Privacy Policy

Arch Star Group ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website www.archstargroup.com, communicate with us, or use our services.

We may collect the following types of personal data:
- Contact Details: Name, email address, phone number, company name
- Usage Data: IP address, browser type, pages visited, time spent, clicks
- Device Information: Type of device, operating system, language preference
- Service Data: Inquiries, quotes, and shipment or service-related information
- Cookies and Tracking Technologies: See Section 6 below

- When you fill out a contact form or request a quotation
- When you communicate with us via email or phone
- When you browse our website, we use cookies to collect analytics data
- Through business interactions (clients, partners, agents)

- Respond to your inquiries and requests
- Provide our logistics and transportation services
- Send operational and commercial communications
- Analyze website performance and improve user experience
- Comply with legal obligations (customs, invoicing, audits)

We do not sell your personal data. We may share it with:
- Internal teams for customer support and service fulfillment
- Third-party service providers (e.g., IT support, hosting services, CRM tools)
- Customs authorities, freight partners, or port officials as needed
- Legal entities where required by law or regulatory obligation

We use cookies and similar technologies to:
- Understand website performance
- Monitor traffic and visitor behavior
- Improve website functionality

You can adjust your cookie preferences through your browser settings.

We retain your data only as long as necessary to:
- Fulfill the purposes listed above
- Comply with our legal and contractual obligations
- Maintain records for internal tracking or compliance

Subject to applicable laws (e.g., GDPR if you’re in the EU), you have the right to:
- Access your data
- Correct or update it
- Request deletion
- Object to processing
- Withdraw consent at any time

To exercise your rights, contact us at info@archstargroup.com

We implement industry-standard security measures to protect your data from loss, misuse, or unauthorized access, including:
- Firewalls and encryption
- Access restrictions
- Regular system monitoring

As a company operating across Iraq, Turkey, and other regions, your data may be transferred to and stored in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top and, if necessary, notify users through the website.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Arch Star Logistics
📧 Email: info@archstargroup.com
🌐 Website: www.archstargroup.com